Refund policy

Effective Date: 25/08/2026

At Farhan fashion wear, we want you to have a smooth shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, you may request a return or refund according to the terms below.

1. Return Eligibility

A return request may be accepted when:

The product is damaged or defective upon delivery.
You received a different product from the one ordered.
The product is missing parts or accessories, where applicable.
The product meets the return conditions specified on the product page.

The product should generally be unused, unworn, unwashed, and in its original packaging, with tags and accessories intact where applicable.

2. Return Request

Customers should contact Farhan fashion wear as soon as possible after receiving the order and provide:

Order number
Reason for return
Photographs or videos showing the issue, where applicable
Other information reasonably required to verify the claim

Our team may review the request before approving a return.

3. Non-Returnable Items

Certain products may not be eligible for return because of their nature, hygiene requirements, customization, or other applicable restrictions. Such restrictions, if applicable, will be mentioned on the relevant product page.

4. Exchange

Where exchange is available, an eligible product may be exchanged subject to product availability and verification of the returned item.

If the requested replacement is unavailable, an applicable refund may be offered instead.

5. Refunds

Once a returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.

For an approved refund, the amount will generally be processed to the original payment method or through another appropriate method.

The time taken for the amount to appear in your account may depend on the payment provider or financial institution.

6. Cancellation

Order cancellation may be requested before the order is dispatched. Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return procedure.

7. Return Shipping

Where the return is due to an incorrect, damaged, or defective product supplied by us, applicable return shipping arrangements may be provided by Farhan fashion wear.

For other approved returns, shipping costs may be the customer's responsibility, subject to the applicable product and return conditions.

8. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us promptly with clear photographs/videos of the product and packaging so that we can investigate and assist you.